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Application & Project Review
Review the equipment, site conditions and support scope with the customer and relevant partners.
Intralogistics · Products, Software & Support
Warehouse Automation Support & Services
Keep warehouse automation operating with local service, agreed SLA support and spare parts planning.
Overview
What Is Warehouse Automation Support?
Warehouse automation support covers the service arrangements that keep automated equipment and warehouse software operating after installation. It typically includes service support, spare parts planning, preventive maintenance and training, and is usually set out in a Service Level Agreement (SLA).
Local support continues after installation. Define the service agreement, response arrangements, maintenance plan and spare parts needs for your equipment.
Options
Support from Planning to Operation
Process
How It Works
- 1Review equipment
- 2Agree SLA & parts plan
- 3Install and hand over
- 4Maintain and support
Requirements
Define Your Service Scope
| Selection factor | What to confirm |
|---|---|
| SLA scope | Service hours, severity levels, response targets, coverage and exclusions. |
| Service delivery | Remote support, on-site attendance, escalation and reporting responsibilities. |
| Spare parts | Equipment/model compatibility, critical parts, stock responsibility and quoted lead times. |
| Maintenance & training | Inspection schedule, operator training, documentation and handover requirements. |
Local support
Local Support. Clear Project Roles.
TTF TECH helps customers evaluate equipment and software with relevant suppliers and system integrators. Design, integration, installation, commissioning and support responsibilities are agreed per project.
FAQ
Common Questions
What does an SLA cover?
The agreed SLA defines service scope, service hours, severity levels, response targets, coverage, escalation and exclusions. Response and resolution targets are defined separately where applicable.
Are spare parts always held locally?
Stock availability depends on the equipment and agreed parts plan. Confirm critical parts, local stock responsibility and replenishment or supplier lead times.
Can support include existing equipment?
Support depends on the equipment, documentation, access, compatible parts and the agreed scope.
Let's plan your next step
Plan Support for the Life of Your Equipment
Share your equipment list, operating hours and support needs so we can review SLA coverage, maintenance and spare parts.
- Equipment models and current condition
- Operating hours and support coverage needed
- Critical spare parts and downtime priorities
- Maintenance, training and escalation requirements
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